Quick Answer: What Happens If EBay Package Is Lost?

What do I do if my eBay item never arrived?

Report an item that hasn’t arrived through My eBayGo to Purchase history – opens in new window or tab.Select More actions beside your item and then I didn’t receive it.Tick the box beside I want a refund or I want the item.You have the option of adding a message to the seller.Select Send request..

What happens if your parcel is lost?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Does USPS reimburse for lost packages?

If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless. If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS.

Is eBay seller responsible for lost package?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

What happens if USPS loses eBay package?

You should receive a refund and/or response from the Seller. You have 30 days from the stated delivery date on the Order to do this. … If the Seller does not respond in 5 days eBay will refund Your money. Go to Your LOCAL post office and ask them about any updates on the package.

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

What happens if the Post Office loses my package?

We’ll forward your request to your local Post Office™ facility to help locate any missing items.

Is the USPS responsible for lost packages?

The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) … Priority Mail Express® (at any value)

How do you know if USPS loses your package?

If you shipped the package with tracking, and the tracking does not show Delivered, then the package is lost.