Quick Answer: Can You Replace The Battery In A HSBC Secure Key?

Is HSBC online banking safe?

When you bank online with HSBC, you’re protected by our global security network and by advanced security technology..

How do I access secure email?

To read a secure message using Gmail:In your Gmail Inbox, open the secure message.Click or tap the message_zdm. html attachment to open the attachment in your browser. … Click or tap Click to Read Message. … Follow the steps to enter your secure mail login information and display the secure message.

How do I activate HSBC Mobile Banking?

To begin, you will need one of these:HSBC debit card* number, issue number and 6-digit PIN or.HSBC credit card* number and 6-digit PIN or.10-digit Phone Banking Number (PBN) and 6-digit PIN.

Can I use HSBC app on two devices?

No. For security reasons, your Digital Security Device can only be registered to one phone at a time, and only one Digital Security Device can be registered to any one smartphone.

How do I turn off my HSBC Secure Key?

You can call HSBC Bank Telephone Banking 0850 211 0 111 in order to disable your Digital Secure Key.

Can I use someone else’s HSBC Secure Key?

No, you can’t use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.

How do I get a telephone banking security number HSBC?

To register, you’ll need a Telephone Security Number. If you’re new to online banking and need to set one up, please call us on 03457 404404. If you’ve forgotten your Telephone Security Number and need to reset it please call us on 03456 002290.

What is a secure key?

A Secure Key is a small, portable device that looks a bit like a small calculator, which generates a unique, single use security code every time you want to access Online Banking. It’s just an extra layer of security to look after you and your money.

How do I get a new secure key HSBC?

How do I activate my Secure Key?Enter the activation code we sent you. If you don’t have it, you can request a new one onscreen.Enter the serial number on the back of your security device.Follow the onscreen instructions to create a PIN and generate your first security code.

How do I send a secure message to HSBC?

To compose a new secure message, log in via the ‘Sign-In’ page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the ‘Send Secure’ button.

What do I do if my HSBC Secure Key failed?

Fail 1,2 or 3 If you enter an incorrect PIN, you will see the message ‘FAIL 1’. Press the green button to enter your PIN again. You will have three attempts to enter your PIN correctly. Your Secure Key will remember the number of failed attempts you have made.

How does HSBC security device work?

The device has a secret key K (known only to the device and to your bank). When you press the button, The device computes F(K, T) (where T is the current time) and outputs it as a 6-digit code. Your bank, which also knows K, can compute the same function.

Do HSBC email customers?

Most personal banking customers will receive messages from HSBC by post or via their online banking service. … We use SecureMail, an encrypted email service, to send these messages.

How do I contact HSBC by email?

Write to us Send us your question, comment or complaint via email at contactus.me@hsbc.com or by completing the form available online.

How long does the battery last on HSBC Secure Key?

5 yearsHow long does the battery last on a physical Secure Key? It should last 5 years with average use. The device will warn you when the battery is low. At that point, please contact us and we can either upgrade you to a Digital Secure Key or order you a replacement.