Question: What Happens If A Buyer Returned A Damaged Item?

Can a buyer leave feedback on a returned item?

Buyers can leave negative feedback up to 60 days after the transaction for almost any reason..

Can I return something with damaged packaging?

They can ask for a return for 30 days for any reason. Then you can resell it as Used and state that packaging has been damaged. The retail packaging must be in perfect condition. … If they were going to sell it at retail or online, a damaged box would not be acceptable.

How long does a buyer have to open a return on eBay?

30 daysThe Money Back Guarantee policy says that buyers have 30 days from the actual or latest estimated delivery date to open a case. If you shipped with tracking that shows delivery, the buyer’s deadline is 30 days from the actual delivery date. For PayPal cases, the deadline is 45 days from the payment date.

Should I accept a damaged package?

While refusing it may seem like the obvious answer, you should make every attempt to accept it and document the damage at the point of delivery. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading.

Who is responsible for inspection for damaged goods and packaging?

The receiving person is responsible for requesting the carrier to inspect the damaged goods and packaging. The formal request should be made by phone right after discovering any loss or damage. 2. After the phone request, make out a request for inspection by the carrier in writing.

Can buyer leave feedback after Cancelling?

If your buyer cancels a purchase, they can’t leave you negative or neutral Feedback or low detailed seller ratings about the transaction.

How do I stop a buyer from leaving negative feedback?

Write up a carefully worded returns policy to give buyers a clear incentive to contact you in the event of a problem instead of leaving negative feedback, and then refer to it in your auction description so that your customers don’t miss it.

How Long Does buyer have to return item?

If they want a refund for buyer’s remorse they should return it within 14 days after getting return authorization. If the return is for item not as described they have 30 days after the delivery date given in the listing to file a dispute.

Who is responsible for damaged shipments?

If the shipper can prove that a carrier received the goods in an undamaged state and delivered them damaged or lost, the carrier will be liable unless one of the five exclusions to carrier liability exist and the carrier was not negligent.

Who files USPS damage claim?

Technically, either the recipient or the sender can file an insurance claim with the USPS. Whoever does it will need a copy of the postal receipt and a receipt that shows the value of the item… but either party can file a claim.

Can eBay make you refund a buyer?

If a buyer doesn’t receive their item, or if it doesn’t match the listing description, they may ask us to help if you can’t solve their issue. … If a buyer asks us to step in and help with an eBay Money Back Guarantee case, and we decide in their favor, we may refund them directly and seek reimbursement from you.

Do returns have to be in original packaging?

You don’t have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged. … You can tell the seller this and see if they’ll agree to accept the return without the original packaging.

What happens if a buyer returns a damaged item?

Report the buyer to Amazon or eBay If you received the return, but the item was missing, used or damaged, you can report it to the marketplace. … If the buyer gave the wrong reason for a return, in order to receive a free return label, you can file a “SAFE-T” claim for reimbursement of the return cost.

What happens if eBay buyer returns item damaged?

If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. See Partial refund guidelines. … Give a full refund: You’ll issue a full refund to the buyer, and they’ll keep the item. Depending on your returns policy, this may or may not include the original shipping cost.

Why can’t buyers give negative feedback?

You cannot accuse buyers of not paying in your feedback. You cannot announce that you have opened a case. Putting “NEGATIVE” “NEGATIVE” “NEGATIVE” and warning off other is just so ridicules against the green dot. If a buyer pays they can also point out that you ‘lied’ in your feedback.

How long does an eBay buyer have to ask for a refund?

30 daysIf you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee.

Can I return without original packaging?

If you’re returning something for a refund, it should come in the original packing or box it came with, unless it doesn’t have one. If you’re talking about the outside box that had the shipping label or whatever it came with, no, you don’t need to pack in the same box or envelope.

Will Home Depot take a return without the box?

In most cases, yes, the Home Depot will take stuff back without the original box or packaging. Your mileage may vary from store to store depending on the employee you encounter, but I have personally returned stuff without the box.