How do I unlock my IDES account?
Once your Account Recovery Options have been set up, you can navigate to id.illinois.gov at any time to reset your password or unlock your account.
From the DoIT Identity Management landing page, click on “Reset your Password or Unlock your Account” under Identity Management Options..
How do I talk to someone at IDES?
If you need to speak to a live customer service representative in IDES customer service you need to dial 1-800-244-5631. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 10-45 minutes).
What number will Ides call from?
You can only have a single pending callback scheduled in the system at a time. The call you receive from IDES should display on Caller ID as 800-244-5631 under normal circumstances. In certain cases, this number could be blocked by your phone carrier. It is important that you answer the phone when the callback is made.
How long does it take to get a call back from Illinois unemployment?
When the I-Team spoke to Kristin Richards, the Acting Director of IDES in October, she said people entering the call back queue should be getting a call back within two weeks. “I want to say please stay with us. We’re in a one to two week turnaround time right now for calls,” Richards said at the time.
How long does it take to hear back from IDES?
Within 7-10 days of filing your claim you will receive a UI Finding in the mail (see sample below). Among other things, the UI Finding shows your base period wages, your weekly benefit amount and your bi-weekly certification day. the Tele-Serve system. certification.
What’s the best number to call for unemployment?
Questions? Contact the Claim Center toll free at 1-866-783-5567 if you have any questions about how to complete the answers or how to use the Voice Response System.