Question: How Do I Fix My HSBC Secure Key?

How do I get a secure key code for HSBC?

Launch the HSBC Mobile Banking App from your smart phone.

Select the ‘Generate Security Code’ button from the home screen.

Select the ‘Re-authentication Security Code’ tab.

Enter your Security Device passcode and select ‘Generate..

How do I send a secure message to HSBC?

To compose a new secure message, log in via the ‘Sign-In’ page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the ‘Send Secure’ button.

Can I log on to HSBC without secure key?

If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’. Follow the instructions and activate your new details via our automated phone service.

How do I get HSBC security device?

To upgrade to the Digital Secure Key, if you are an existing Mobile Banking app user: Log on to your HSBC India Mobile Banking app. You’ll receive an instruction to switch to the Digital Secure Key. Select ‘Confirm and continue’ to successfully activate the Digital Secure Key on your HSBC India app.

How do I contact HSBC by email?

Write to us Send us your question, comment or complaint via email at contactus.me@hsbc.com or by completing the form available online.

How do I replace my HSBC Secure Key?

You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111. The battery power is running low. Don’t worry – there’s still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

What do I do if my HSBC Secure Key stops working?

If your HSBC Secure Key is locked, it will display a seven digit code on screen whenever it is turned on. To continue using Online Banking, you will need to reset your PIN online. To do this, start logging on to Online Banking and enter your Username. The Secure Key does not have an off button.

How does the HSBC Secure Key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.

How do I access secure email?

To read a secure message using Gmail:In your Gmail Inbox, open the secure message.Click or tap the message_zdm. html attachment to open the attachment in your browser. … Click or tap Click to Read Message. … Follow the steps to enter your secure mail login information and display the secure message.

How do I reset my online banking password?

Online BankingSelect Online Banking in the navigation menu on the left hand side.Click “Forgot password”Check “I agree to the terms and conditions” and click “Accept”Enter your Debit Card Number and PIN, click “Next” to continue.Select “Confirm” and we will send the One Time Password (OTP) to your mobile phone.More items…

How do I change my HSBC password?

How do I reset or change my HSBC password?Go to the Log On pageLog On page This link will open in a new window for Personal Internet Banking.Enter your username and click Continue.Click Forgot password? Link.Follow the onscreen instructions.

Is HSBC online banking safe?

When you bank online with HSBC, you’re protected by our global security network and by advanced security technology.

How does a security key work?

When you insert a security key into your computer or connect it wirelessly and press a button on the key, your browser issues a challenge to the key, which includes the domain name of the specific site you are trying to access. The key then cryptographically signs and allows the challenge, logging you into the service.

Do HSBC email customers?

Most personal banking customers will receive messages from HSBC by post or via their online banking service. … We use SecureMail, an encrypted email service, to send these messages.